Complaints Procedure
Our Complaints Procedure
We are committed to maintaining the highest professional standards and providing a high quality legal service to all our clients. A complaint can show us how to do better. If something goes wrong, we want to know about it and put it right as quickly as we can.
The aim of the formal complaints process is to resolve a problem to the satisfaction of the person making the complaint.
Our complaints contact is Syed Shah who can be contacted on st.shah@spartanslaw.co.uk or the firm’s telephone number. If you have special needs which we should take into account due to language or disability, please let us know. We aim to deal with complaints according to the following timetable.
Complaints Process Timetable
If you do not agree with the outcome of our complaints process, you can then complain to the Legal Ombudsman. Complaints to the Legal Ombudsman must usually be made within six months of our final response to your complaint. The Legal Ombudsman can investigate complaints for up to six years from the date a problem occurred or within three years from when you found out about the problem. The address is PO Box 6806, Wolverhampton WV1 9WJ, telephone 0300 555 0333 or email enquiries@legalombudsman.org.uk
Address: Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN Website: https://www.sra.org.uk/
